July 17, 2008

If developer do not accepts a bug; then what to do?

Question:- If developer do not accepts the bug; then what to do?

Answer:- Hi, many times this situation occurs, when a tester find the bug and report it to developers to fix. But still developers say no to fif the bug. The reason may not be that developers don't want to fix it. Reason may be:-

1) A related bug is already posted, so developer knows that fixing that bug will fix it automatically.
2) Developer is unable to reproduce the bug.
3) Developer is unable to understand the bug.
4) This is not a bug but functionality.
5) May be functionality has been changed.

In any case,
1)tester should communicate with developer and should ask for problem he is facing in reproducing the bug.
2)Ask him for additional help he wants.
3)Try to elaborate the bug report more every time you report the bug.

2 comments:

swathi said...

good answer..Thanks

swamy said...

Hi,

If developer do not accepts a bug then what to do??

Tester has to show the part where he has got the fault and developer needs to fix it , & tester needs to show the requirement as well to clarify his doubt that its affecting the system.

Thanks
shailaja

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